eloisa posadas

virtual assistant

work experience

Virtual Assistant Intern

Filipina Homebased Moms

• Email, calendar, and data entry.
• Respond to emails, basic queries, and coordinate with team.
  
• Internet research and information compilation.
  
• Assist in managing profiles.
  
• Organize digital files.
  
• Coordinate virtual meetings and calls.
  
• Assist in assigned tasks.
  
• Actively participate in skill enhancement.
  

Quality Assurance Representative

Alorica Teleservices, Inc.

• Monitoring calls and data entry/transactions: Analyzing interactions for adherence to standards and identifying areas for improvement.
• Providing feedback: Sharing insights with supervisors and managers, highlighting opportunities for team members to strengthen their performance.
  
• Supporting coaching: Assisting supervisors and providing direct coaching to agents when needed.
  
• Meeting review quotas: Completing a designated number of evaluations as per defined performance guidelines.
  
• Maintaining accurate records: Documenting observations in specific forms and a central database.
  

eloisa posadas

virtual assistant

work experience

Customer Service Associate, Financial

Sykes Asia Inc

• Guiding clients and team members: Assisting clients and team members with the documents needed for IRA transactions like contributions and distributions.
  
• Fast-tracking requests: Helping to expedite service requests submitted by team members for faster resolution.
  
• Troubleshooting: Assisting with lifting restrictions on client accounts, ensuring smooth transaction processing.
  
• Knowledge base: Providing in-depth guidance on forms and service requests through comprehensive walkthroughs.
  

Service Coordinator

First Philippines, Inc.

• Ensures customer satisfaction by managing post-sale activities.
• Respond to inquiries and update customers on service requests
• Schedule and coordinate service appointments, working with technicians for prompt issue resolution.
• Investigate and collaborate with departments for effective solutions to customer complaints.
• Maintain accurate records and generate reports for management
• Collaborate with internal teams for improved communication and contribute to quality assurance efforts.